We created this AI Voice Agent for Mr Alvin. We started working on this Project two months ago and we were able to create this Voice bot as Mr Alvin requested. He was super amazed with the outcome and We started creating more voice bots for different sectors of his business

REQUIREMENTS

1. Able to follow a script and engage with Users
2. Need to feel more Natural and need to have a persona
3. Able to see full analytics in one place and needed a custom Dashboard
4. Able to collect data from users and store them in a CRM system
5. Lead qualification and booking appointments as custom Actions

CHALLENGES

1. We need to find a female voice that feels as natural and human as possible. We overcome this by fine-tuning a custom voice and implementing it with our bot
2. Needed to create a custom dashboard as the client requested and map all the analytics with that. We overcome this by building a custom dashboard and connecting it to AirTable database and mapping correct fields with output fields
3. As this one is customer facing bot, as well as discussing more important facts with customers, we needed to create the system prompt to be more sensitive towards user as well as more professional without any issues and we needed to reduce the latency as much as possible.

We overcome this by crafting a perfect system prompt Mr Alvin was super amazed and we started other voice bots as well.